We can now reduce the time it takes to solve detailed technical issues by controlling your PC remotely.
Please read though this agreement and complete the short form at the
bottom of this page to start the process.
It's important to know that a la mode will not be
responsible for any data loss or other problems that might arise while
connected to your computer. Our mission is to get you up and running so that
you're happy with our software, and we won't intentionally do anything to cause
data loss.
You'll be able to see everything as it happens, and at any
time, you can take back control and cancel the remote session.
Anything viewed on your system will also be held in strict
confidence and never used outside the context of solving your support issue.
During a remote control session, we're only able to view the data on your
screen. Any data transfers, which will typically be the individual file that
could be causing the problem, must be approved by you during the session.
This is a also a one-time session, so after it's closed, we
will no longer have access to your system unless you specifically grant it to
us. Lastly, all remote sessions are recorded, so they can be reviewed later by
a manager if the need arises.
Simply enter your name, customer number, and access code in
the fields below and follow the instructions on the screen to install the
remote control application and start our remote support session. If a you
have not been given an access code, you will need to get a new one from the
representative before you can continue.
Clicking "Yes" indicates you have read, understand and agree to the terms stated above.
All fields are required.
